Claims and returns

You must make a claim within 7 days of receiving the item (i.e. the delivery date). If you fail to provide us with such notice, then to the extent permitted by law, the goods must be treated as having been accepted by you.

Goods cannot be returned to us without prior written consent.

You must contact us before returning any items back to us. We are not liable for fees charged by unauthorised warranty repair agents. All returns and warranty work must be authorised by us. If you fail to contact us before initiating a return, we will not accept your return.

Unless otherwise agreed upon in writing, all costs associated with the return of goods (including, to us, from us, to you, or to any third party) must be paid by you as the customer. By purchasing from us, you acknowledge and accept this policy for claims and returns.

Goods returned to us must be unsoiled, unopened, undamaged, packed, and wrapped in original packaging which includes original documentation.

We accept no liability for any damage that occurs to any goods in return transit.

We do not accept change of mind returns.

We do not accept returns without prior contact. If you wish to return an item, you must first contact us before sending anything to our location. If you send an item to our location and we do not accept your return, you are responsible for that item and its return freight cost.

In the event of a faulty item, you must also contact us before returning any item. Your warranty claim will be handled in accordance with Australian law and we will fulfil our legal obligations to you and your product.

For all accepted returns, we reserve the right to charge a restocking fee, administration fee, freight charges, and any loss of profit fees deemed by us. Our standard restocking fee is twenty (20) percent.

By placing an order with us, you acknowledge that you have read and understood these policies and agree to them.

Refund

We are honest merchants who go above and beyond to serve our customers well. Should you be unhappy with your purchase, please see the returns section above. We are fully committed to abiding by Australian Consumer Law. Should you receive a defective, damaged, or faulty good, we will happily comply with Australian Consumer Laws and provide you with a solution as quickly as we can. Should you have more questions about refunds, please contact us here.